FLXON, a supplier of a variety of products to the North American flexographic and rotogravure printing, coating, laminating and converting markets, has announced the creation of its new Customer Priority Service at the company’s operational headquarters in Charlotte, NC, USA. A team of bilingual specialists will staff the service and process inquiries related to products and services offered by the company. 

FLXON customers now have direct access via two new Priority Service email “hot lines” that assure company acknowledgement within minutes. Buyers can also place new orders, track existing orders, get answers to technical questions and schedule plant visits. The Customer Priority Service (CPS) hot lines are monitored seven days a week, assuring prompt response to urgent matters as they arise, regardless of when.

“We have more than doubled the number of customer satisfaction team specialists and added these two hot lines in response to a rapid increase in the number of new customers gained this year – most notably in Mexico,” says Paul Sharkey, president.
FLXON serves the flexographic and rotogravure printing industries in USA, Canada and Latin America and aims to reduce waste while preserving the environment.